Refund & Return Policy

At Lazy Dog Mom, I want you to be happy with your purchase, whether it's a bag of treats for your best friend or a guide to help you take better care of them.

Because we sell both physical dog treats and digital products, our return policies are a little different depending on what you purchase.

Dog Treats & Physical Products

For safety and quality reasons, dog treats are non-returnable, even if the package has not been opened.

However, if your order arrives damaged, defective, or incorrect, I absolutely want to make it right.

Please contact me at kallen@lazydogmom.com within 30 days of receiving your order.

Include your order number, a brief description of the problem, and photographs if applicable.

Depending on the situation, I may offer a replacement, store credit, or refund.

Digital Downloads, Guides & Printables

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are generally final.

However, if your download doesn't work, you receive the wrong file, or something is missing, please contact me.

I'll help you access the files you purchased or resolve the issue.

Books Purchased Through Amazon

Books purchased directly through Amazon are subject to Amazon's return and refund policies. Please contact Amazon through your order history for assistance with those purchases.

Refunds

If a refund is approved, it will be issued to your original payment method.

Approved refunds are generally processed within 10 business days. Your bank or credit card provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact me.

Returns & Exchanges

Please contact Lazy Dog Mom before sending any products back.

If a physical return is necessary, I will provide the appropriate instructions and return address.

Do not send products back without prior authorization.

Questions or Concerns?

I'm a real person running a small business, not a giant corporation with an automated customer service department.

If there's a problem with your purchase, I want to know about it and have the opportunity to help.

Email: kallen@lazydogmom.com

Nothing in this policy limits rights you may have under applicable consumer protection laws.

Thank you for supporting Lazy Dog Mom!