Shipping policy
Last updated: 2/1/2026
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may take an additional business day. We’ll notify you by email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout.
Estimated delivery times:
-
Standard shipping: 3–7 business days after processing
Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping.
Order Confirmation & Tracking
You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information once your order has shipped.
Tracking numbers may take up to 24 hours to become active.
Incorrect Address / Returned Packages
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delayed or returned due to incorrect or incomplete addresses. If a package is returned to us, additional shipping fees may apply to reship the order.
Damaged or Lost Packages
Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages.
If your order arrives damaged, please contact us within 48 hours of delivery at [your business email] with photos of the damage so we can review the issue.
Perishable Products
Our products are intended for animal consumption and are made in small batches. While we take care in packaging, we are not responsible for spoilage due to shipping delays once the package has left our facility.
Questions
If you have any questions about shipping, please contact us at:
lazydogmomco.com